Support

Stuck? Say so.

Write to us below, or send a ticket from inside the app, where your phone tells us what went wrong. A person replies, usually the same day.

Write to us

For anything, or if you can't get into the app. A person reads every message and replies by email, within 24 hours.

Screenshot (optional) JPG or PNG only, under 5 MB.
We'll email you at the address above. Or write to support@sayim.in.

Other ways to get help

In the app

You → Help & support. The usual questions are answered there, and there's a button to send us a ticket with your device details attached.

Shake to report

Something on screen looks wrong? Shake your phone, anywhere in M IN. A report sheet opens with a screenshot of where you were. Add a line, send.

Safety problem

Report a person, plan or message from the three-dots menu, or read the safety centre. If someone's in danger right now, call 112 first.

What we promise. Every complaint is acknowledged within 24 hours and resolved within 15 days. Formal grievances go to our Grievance Officer at support@sayim.in. The legal detail is on the guidelines page.

Things that come up

I can't sign in

Forgot password on the sign-in screen. If you've changed your number or email and can't get a code, write to us from the old address if you still have it, and tell us the new one.

My photo hasn't shown up

Photos are looked at before they go live. Usually minutes, occasionally a day. If it's been longer, or it was declined and you think that's wrong, send a ticket and we'll look again.

How do I delete my account?

You → Account → Delete account. Everything's gone within 30 days. The privacy policy lists exactly what "everything" means.

When are you coming to my city?

We're starting in South India: Hyderabad and Vijayawada first, then more cities in Andhra Pradesh and Telangana, then the rest of the south. The app works anywhere, but you'll only see plans if people near you are posting them. Tell us where you are and we'll add it to the tally.

If you've found the address of our internal console for reports and tickets: it's for the team, it won't let you in, and there's nothing there for you. Everything you need is in the app or in the form above.